How It Works

From reviews → replies → insights and alerts.

  1. Onboarding & Setup

    Connect your locations and review sources. We configure your dashboard, response tone, and alert rules.

  2. Reviews Flow Into One Inbox

    New reviews land in a unified inbox with star trends and keyword themes across locations.

  3. AI Drafts Brand-Safe Replies

    AI drafts replies by sentiment with tone controls. Approve, edit, and post with confidence.

  4. Track CX + Benchmark Competitors

    Monitor CX Score trends and compare locations. Benchmark competitors to see where you’re winning and where to improve.

  5. Operational Insights & Alerts

    Spot issue heatmaps and recurring themes. Get real-time negative review alerts and weekly/monthly summaries with exports.