Features
Six core modules that turn reviews into measurable growth.
Unified Review Intelligence
- Aggregate Google, Yelp, and TripAdvisor reviews into one inbox
- Star trends and volume tracking across locations
- Keyword and theme clustering (service, food, atmosphere, value)
- Filter by rating, sentiment, location, and recency
AI Review Response Engine
- AI responses tailored by sentiment and rating
- Tone controls (warm, professional, concise) with brand-safe defaults
- Approve/edit/post workflow with status tracking
- Multi-location support for consistent voice
CX Score
- Weighted score using rating, sentiment, and recency
- Trends over time with location comparisons
- Early warnings when CX starts dropping
- Understand what drives changes via themes
Competitor Review Benchmark
- Compare ratings and review volume vs nearby competitors
- Identify sentiment gaps and positioning opportunities
- See competitor strengths/weaknesses by theme
- Track progress over time
Operational Insight Dashboard
- Issue heatmaps and recurring problem themes
- Time-of-day/week pattern detection
- Separate staff/service vs food vs ambience issues
- Export reports to PDF/CSV for your team
Alerts & Automation
- Real-time negative review alerts
- CX drop alerts and escalation workflows
- Weekly summaries for owners and managers
- Monthly reports for trend tracking